PRICING:
Flat $27 ground shipping for orders over $200, continental U.S.A.
All products are reasonably priced.
If you believe you deserve a lower rate, please call 734-761-8148 for a discussion. |
ORDERS:
Ways to order:
- Order online;
- e-mail orders to: orders@lab-express.com;
- Call 734-761-8148;
- For regular fly food users, it will be convenient to set up weekly standing orders with an option to change quantities by Fri before the week you need them.
You will receive an order confirmation including shipping info after order is processed. Please review them carefully and let us know any erros.
- Regular orders will be shipped within 24 hours.
- Orders of agar plates will take 24-48 hours.
- Orders of fly food are due by Fridays and shipped out on Mondays and Tuesdays.
We will do the best to accommodate custom requests without hefty extra charges.
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SHIPPING:
Orders are shipped by ground services when ready. We are not able to accommodate requests for specific shipping dates. You will receive an e-mail with tracking information from UPS/Fedex.
Agar plates are not shipped on Thursdays or Fridays to avoid prolonged stay at UPS/Fedex stations over weekends. If you wish differently, please contact us beforhand.
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| SHIPPING ADDRESSES:
Please be accurate with the shipping address including the zip code. Address correction charge by UPS/Fedex is $17/package. We will pass the charge to you.
If packages are returned to us, you will be responsible for all the related cost.
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BILLING:
Cash, checks, purchase orders and major credit cards are all accepted. Monthly invoices for customers with weekly standing orders or upon request. |
PROBLEMS:
If there is problem with any products, please notify us within five working days upon package receival.
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